Privacy Policy

1. Introduction

VIP Wood Flooring Los Angeles ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit vipwoodflooringla.com (the "Website"), contact us, or request our wood flooring services.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Information you provide to us

When you submit our Book Service form, call, email, or otherwise contact us, we may collect:

• Full name
• Phone number
• Email address
• Service address
• The service you are interested in
• Your preferred date
• Details you share about your project, including any photos or measurements you send us

Information collected automatically

When you visit the Website, our hosting provider and the services we use may automatically receive standard technical information, such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit.

Information from third-party services

The Website uses Google Fonts to display text and includes an embedded Google Map on our Contact page. When these load, Google may receive technical information such as your IP address. Our Website also links to our social media profiles. Your use of those services is governed by their own privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your questions and estimate requests
• Schedule consultations, on-site evaluations, and services
• Prepare estimates, proposals, and invoices
• Perform and follow up on flooring work
• Communicate with you about your project by phone, text, or email
• Improve our Website, services, and customer experience
• Maintain business records and comply with legal obligations
• Protect against fraud, spam, and misuse of the Website

4. How We Share Your Information

We do not sell your personal information. We may share information only in the following situations:

• Service providers: with companies that help us operate our business, such as website hosting, email, scheduling, payment processing, and bookkeeping providers, who may use it only to provide services to us
• Suppliers and subcontractors: when needed to complete your project, such as sharing a service address for material delivery
• Legal requirements: when required by law, subpoena, or legal process, or to protect our rights, property, or safety or that of others
• Business transfers: in connection with a merger, sale, or transfer of all or part of our business

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies that are necessary for it to function properly. Third-party services embedded on the Website, such as Google Maps, may set their own cookies.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how certain features of the Website work.

6. Data Retention

We keep personal information only as long as reasonably necessary to respond to your request, provide our services, honor warranties, maintain business and tax records, resolve disputes, and meet legal requirements. When information is no longer needed, we delete it or store it securely.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.

8. Your California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), to the extent it applies to us. These may include the right to:

• Know what personal information we collect, use, and disclose about you
• Access a copy of the personal information we hold about you
• Correct inaccurate personal information
• Delete personal information, subject to certain exceptions
• Opt out of the sale or sharing of personal information. We do not sell your personal information or share it for cross-context behavioral advertising
• Limit the use of sensitive personal information. We do not use sensitive personal information for purposes that would require this right
• Non-discrimination: we will not treat you differently for exercising your privacy rights

To make a request, contact us by phone or email using the details below. We may need to verify your identity before responding, and you may use an authorized agent to submit a request on your behalf.

Under California's "Shine the Light" law, California residents may also ask whether we disclosed personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

9. Children's Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

The Website may contain links to other websites, including social media platforms and map services. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. Your continued use of the Website after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: